Privacy Policy
Privacy Policy
Introduction
At Ontario Medical Response (OMR), we are committed to protecting the privacy and confidentiality of personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA). Personal Health Information is collected and managed in accordance with the Personal Health Information Protection Act (PHIPA), 2004.
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What Personal Information We Collect
OMR may collect the following types of personal information:
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Contact information (e.g., name, phone number, email address).
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Event details (e.g., event type, size, location, and dates).
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Health-related information in the context of providing first aid and health services.
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Payment information (e.g., billing addresses, transaction details).
We collect personal information only as required to provide our services, fulfill legal obligations, or enhance customer and patient experiences.
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How We Use Your Information
OMR uses personal information for purposes such as:
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Planning and delivering first aid and health services.
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Communicating with clients about event requirements.
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Responding to inquiries or service requests.
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Ensuring compliance with legal and regulatory obligations.
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Improving our services through feedback and operational insights.
We do not use personal information for purposes other than those explicitly stated unless consent is obtained.
Sharing and Disclosure of Information
OMR does not sell, trade, or rent personal information to third parties. We may share personal information with:
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Local health services (e.g., ambulance service, hospitals, CCAC) when further follow-up and care is required.
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Third-party service providers (e.g., payment processors) necessary for service delivery.
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Regulatory authorities if required by law or for compliance purposes.
All third-party partners are obligated to maintain the confidentiality of personal information in accordance with PIPEDA.
Consent
By providing personal information to OMR, you consent to its collection, use, and disclosure as outlined in this Privacy Policy. You may withdraw consent at any time, subject to legal or contractual obligations, by contacting us using the details below.
Retention of Information
OMR retains personal information only as long as necessary to fulfill the purposes for which it was collected or to comply with legal requirements. Once information is no longer required, it is securely destroyed or anonymized.
Protecting Your Information
OMR implements administrative, physical, and technical safeguards to protect personal information from unauthorized access, use, disclosure, or loss. Measures include secure storage systems, access controls, and staff training on privacy practices.
Accessing and Correcting Your Information
You have the right to access and request corrections to your personal information held by OMR. To make a request, please contact us using the information below. We will respond within a reasonable timeframe and in accordance with PIPEDA. If you would like to discuss our privacy policy in more detail, or have specific questions or complaints about how your information is handled, please speak to our Privacy Officer and we will try to resolve them.*
Third-Party Websites
Our website may contain links to third-party websites. OMR is not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing personal information.
Policy Updates
OMR reserves the right to update this Privacy Policy to reflect changes in legal requirements or business practices. We will post any updates on our website and indicate the date of the most recent revision.
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*If your complaint is not resolved to your satisfaction by our organization, you may wish to contact the Information & Privacy Commissioner of Ontario at: 416-326-3333 or 1-800-387-0073.
Contact Us
For questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact:
Ontario Medical Response (OMR)
ATTN: Privacy Officer
Phone: (613) 532-6331
Email: info@ontariomedicalresponse.ca
Mailing Address: PO Box 2, Gananoque, ON K7G 2T6
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